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Practitioner program description

Additional support and education during pregnancy

UnitedHealthcare is pleased to offer the Healthy Pregnancy Program, a maternity benefit designed to provide our members with additional support and education during their pregnancy. This program is intended to complement the care you provide and is offered to all eligible pregnant members at no out-of-pocket expense.

The program is designed to promote lifelong healthy habits, and our Care Coordinators will work to encourage, support and educate members according to your recommended plan of care. You will receive summary reports of interactions with your patients. As a participant in the program, your patients will receive:

• Confidential pregnancy risk consultation. This is used to determine if there are any significant risk factors present, and allow us to customize education materials to meet each patient's needs.
• Verbal education. Care Coordinators will discuss the importance of good prenatal care and maintaining a healthy pregnancy.
• BabyLine. Toll-free access to our 24 hour, 7 days a week information line. Staffed by experienced maternity nurses, BabyLine is available to members through six weeks postpartum.

Current guidelines and recommendations

The Healthy Pregnancy Program has an ongoing process to review significant new findings. Each year the program updates the guidelines to the most current recommendations, as published by the Institute for Clinical Systems Improvement (ICSI) and others.

ICSI Prenatal Care Guidelines

ICSI Health Care Guidelines

CDC Safe Motherhood 2008

Program questions? Call 1-800-411-7984

Use this toll-free number to get any questions answered. You may also use this number to file a grievance, complaint or provide program feedback.

Practitioner rights

Please take a moment to review your practitioner rights.

Practitioner's Rights Associated with Alere’s Disease Management Programs

1. Program personnel are committed to treating the practitioner in a respectful and courteous manner.
2. The program will communicate to the practitioner what to expect from the program as directed by the sponsoring organization.
3. Practitioners are informed of their rights and expectations through the practitioner introduction letter, or by other means.
4. Practitioners may request information about the organization providing the program, including program description, services provided, staff qualifications, and any contractual relationships associated with delivery of the program.
5. Practitioners have the right to decline to receive the program's routine participant reports or to cooperate with the program's personnel as allowed by the program's sponsoring organization.
6. The program will coordinate its disease management interventions with the practitioner's treatment plan, as this information is made available. The program encourages program participants to communicate closely with the practitioner regarding medical management of their condition and to adhere to practitioner's recommendations.
7. The program informs practitioners on how to communicate a comment or complaint and how to contact the person(s) responsible for managing and communicating to the practitioner's patients.